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FAQ – Webhosting

Frequently asked questions about TUKE Webhosting.

Login and Access

How do I log in to webhosting?

Visit portal website.tuke.sk and log in with your TUKE account.

What technologies does webhosting support?
  • PHP 8.x (including 8.5)
  • MariaDB / MySQL
  • FTP / FTPS access
  • Cron (Scheduled Tasks)
  • Let's Encrypt SSL certificates
  • Nextcloud (optionally)

Databases

How do I create a MySQL database?

In Website → Databases environment, select domain and click Add Database.

Fill in database name, user, and password.

Detailed guide

What are the database access credentials? 
Server: localhost
Database: database_name
User: created_user
Password: chosen_password

Files and FTP

How do I upload files to the website?

Most commonly using:

  • FTP / FTPS (WinSCP, FileZilla)
  • Built-in file manager Files
  • Git / Git deploy (if activated)

FTP guide

Can I create multiple FTP accounts?

Yes. In the FTP Accounts section, you can create multiple accounts with restricted access to specific folders.

SSL and Security

How do I install an SSL certificate?

In SSL/TLS Certificates section:

  1. Select Let's Encrypt
  2. Enter email
  3. Check domain and "www" alias security
  4. Confirm installation

Certificate renews automatically.

SSL guide

Configuration

How do I change PHP version?

In Website environment, click on PHP card and select desired version from dropdown menu.

PHP guide

What are the webhosting limits?
Parameter Value
PHP memory limit 512 MB
Max upload size 128 MB
PHP workers 40
HDD According to allocated plan
How do I set up automatic script execution (cron)?

In Scheduled Tasks section, you can run:

  • PHP scripts
  • Shell commands
  • HTTP requests to URLs

Cron guide

Redirection

How do I redirect a website to another address?

Create index.html file with meta refresh redirect:

<meta http-equiv="refresh" content="0; url=https://new-site.sk">

Redirect guide

Support

Where should I turn in case of a problem?

Contact support:

webmaster@helpdesk.tuke.sk